Careers at Parasoft

We are a dynamic company with a strong vision, great people, and cutting-edge technologies. Our automated software testing products fill a critical and rapidly-expanding role in organizations around the world that demand agility and quality in the software they release to their customers.

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Technical Support Engineer - USA

Greater Los Angeles Area

We are a dynamic company with a strong vision, great people, and cutting-edge technologies. Our automated software testing products fill a critical and rapidly-expanding role in organizations around the world that demand agility and quality in the software they release to their customers.

As an integral part of the Support Team, Level I support members are the first line of contact for our customers. You will be providing superior technical support, capturing support requests, and providing basic diagnostics and resolution for common issues. This position opens the doors to learn more about Parasoft's product line and expand your knowledge using all the skills you gained while earning your degree.

Key areas of responsibility:

  • Capture support requests from customers and the Parasoft team.
  • Provide first level of support and technical issue resolution for customers
  • Work with the team to identify, reproduce, and resolve specific issues

Desired skills & experience:

  • Bachelor's degree
  • Responsible and self-motivated, with the ability to work independently and as part of a team.
  • Good communication and problem solving skills.
  • Willingness to assume responsibility and see processes through to successful conclusion.
  • Knowledge of the Software Development Lifecycle and associated best practices, such as application of coding standards, unit testing and code review
  • Skills Java based programming languages (Java, JavaScript, Jython), database environments (SQL) and scripting languages (e.g. Python, Unix shell).
  • Knowledge of SOA technologies, protocols and transports, a plus; SOAP, WSDL, REST, WADL, MQ, HTTP/HTTPS, TIBCO, JMS
  • Experience with XML (including XSD, XSLT, XPath) a plus.
  • Experience with Parasoft technologies or similar products a plus.
  • Experience in a customer technical support a plus
  • US Citizen or permanent resident status required

To apply:

Interested and qualified candidates should apply below. Only those candidates who meet the qualifications will be contacted.

Benefits:

For over 30 years Parasoft has been committed to creating quality software. We strive to extend that vision into creating a quality work environment. This starts first and foremost with hiring the best in our industry; building a team of top-notch professionals and an environment where every individual will contribute to the processes, decisions, culture, and future of our company.

The health, welfare, and future of our employees and their families are imperative. We offer an expansive benefits package that features a multitude of insurance coverage choices, including health, vision, dental, life, and disability. To expand your future, we provide education assistance, retirement services, adoption assistance, professional development, and training. A competitive salary, generous compensation plans, and comprehensive Paid Time Off program with scheduled paid holidays throughout the year help you balance work and play.

Parasoft is an Equal Opportunity / Affirmative Action Employer.

Note to Recruiters and Placement Agencies:
Parasoft does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Parasoft employee. Parasoft will not pay fees to any third party agency or firm without a signed fee agreement and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Parasoft and will be processed accordingly.